Upgrading

Upgrade or downgrade your HELIX plan at any time. Changes take effect immediately.

How to Upgrade

1. Log in as an admin
2. Go to Settings > Billing
3. Click Upgrade Plan
4. Select your new plan (Pro or Enterprise)
5. Complete payment
6. Your new license key is activated automatically

What Happens on Upgrade

When you upgrade:

• Agent limit increases immediately — you can create more agents right away
• Skill limit increases — add more skills to your agents
• New features unlock — Telegram, advanced memory, etc. (depending on plan)
• No restart required — the backend picks up the new limits automatically
• Billing is pro-rated — you only pay the difference for the remainder of your billing cycle

What Happens on Downgrade

When you downgrade:

• No agents are deleted — existing agents above the new limit continue to work
• No skills are removed — existing skills remain accessible
• Soft warning — the dashboard shows a notice that you're over the plan limit
• Cannot create new — you can't create agents or skills above the new limit until you remove some
• Takes effect at next billing cycle — you keep the current plan features until then

TIP

Before downgrading, review your agent count and skill count to ensure you're within the new plan's limits.

Pro-Rated Billing

HELIX uses pro-rated billing:

• Upgrade mid-cycle: You pay the price difference for the remaining days
• Downgrade mid-cycle: Credit is applied to your next billing cycle
• Annual plans: Pro-rated based on remaining months

Switching Between Monthly and Annual

• Monthly → Annual: Pay the annual price minus any credit from your current month
• Annual → Monthly: Takes effect after your annual term ends
• Annual discount: 20% compared to monthly billing

Enterprise Upgrades

For Enterprise plans:

1. Contact enterprise@helixnode.tech
2. Discuss your requirements (agent count, support SLA, SSO needs)
3. Receive a custom quote and license key
4. Activate the Enterprise license key in Settings > Billing

Enterprise features include:

• Unlimited agents, skills, and team members
• SSO/SAML integration
• Hourly automated backups
• Dedicated support channel
• Custom SLA